See how much you know about business etiquette in email

1、Why shouldn’t you write all letters in capital letters?
A) Using capital letters for all words will make people think you are shouting.
B)It adds a burden to the eyes and makes it difficult to read.
C)Makes people think that the person writing is both lazy and uneducated.
D) All of the above.

2、The most important things to do in writing an e-mail are
A) Check your spelling. Sentences should be complete and grammatically correct.
B) Paragraph length should be moderate and leave white space between paragraphs.
C) Write the correct address for the email.
D)All of the above.

3、You will forward an email only when.
A)You feel that this email is important.
B)You think others should receive this letter.
C)You added a personal comment below this letter, stating your reasons for forwarding this letter specifically to the recipient.
D)Found a topic worth recommending and thought others should read it.

4、When replying to an e-mail, you should edit your reply letter in this way.
A)Spell check the letter against the original sender’s letter.
B)Remove the original signature file.
C)Delete the two oldest letters in the email queue.
D)Delete all the secondary letters that are not related to the ongoing discussion.

5、If you can’t reply to an email immediately, you should.
A) Write a short letter stating that you cannot reply to the letter immediately.
B)Continue with other work, and then reply later.
C)Move the letter to a folder named “to be seen” or “undecided”.
D) Delete it. [You’re tough.

6、When can I contact someone for my own business?
A)When I know they really need my advice.
B)Anytime – after all, many companies get calls without appointment.
C) Only when they call or email me asking for correspondence.
D) When it is known that I can save them money.

7、How can I know if your letter interface is friendly?
A) Use more abbreviations to make the letter look concise.
B)Conduct a spell check to find all the word mistakes.
C) Write everything in one paragraph so that the letter is not too long.
D) Read it aloud in the right tone, as if you were talking to the recipient.

8、The characteristics of a good headline are
A) The headline should be long and give as much information as possible.
B)The headline should be unique, informative, appropriate, appropriate, tightly focused and thoughtful.
C) Just one or two words should be enough.
D)It is not always necessary to write headlines.

9、When you receive a junk mail, the best way to deal with it is to
A)Open it and see, it may be interesting.
B)Delete it.
C)Forward it to a friend. How much love must have been missing in childhood to write such a heartless answer.
D) Reply with a furious letter scolding them and telling them to stop sending spam. I’m not going to post their email address on every forum and write “rich woman borrowing seeds”?

10、Which of the following ways can you build a good relationship with your customers.
A) Always send emails, never call.
B)Use standard language and company templates to write emails.
C)Using friendly language and a lively style, as if you are talking.
D) Maintain a serious and formal style in all emails.

                           * * * *
  1. The correct answer is D. Capital letters are worse than shouting. In the second sheet of this book and in Chapter 5, I will explain what you can and can’t do.
  2. Is your answer a D? All of this is important. In the second chapter you can find a list of common problems in the practical application of e-mail.

3、It is always right to know the reason you received a certain email, so please follow the advice in option C. If you need more help, please see Chapter 3.

4、D is the correct answer. You can find more good habits about sending emails in chapters 5, 6 and 7.

  1. Sending a short brief letter is an act of courtesy, so A is the correct answer. Chapter 3 provides specific examples.

6、Don’t send spam. The correct answer is C. You can learn more about practical examples of email security in Chapter 9.

7、In today’s world, consistency in verbal and written expression is a golden rule. I hope your answer is D. Chapters 5, 6 and 7 teach you how to write a great email.

8、Good headlines should follow the SMART principle – thus the answer is B. (Translator’s note: SMART is the initial capitalization of all those features in option B.) In Chapter 4 you can check out the tips on how to embellish your emails.

9、Do whatever you want, but don’t reply to emails. Click “delete” on the line, so B is the correct answer.

10、If your language is lively, like talking with others, you can establish a friendly relationship with anyone.

How to end an email.

Regards are the most hated email endings. It’s cold and unemotional. Don’t expect to get a letter from me that ends with Regards! It has the same effect as “huh”.

For less formal letters, or for people you know well, if it fits your personality, you can use the following endings.

If you’re writing to ask for a favor, you can end your letter with the phrase
Many thanks

In some cases, an emotional ending is appropriate: Best wishes
Best wishes
All the best
Good luck!
See you soon

There are other common endings.
Take care

You can also use the ending to reflect the purpose of your letter. In the event that you are writing for no other purpose, you can use.
Have a great day.
Enjoy your weekend.
Happy Holidays!
To your success.
Keep up the good work.