Time and again, dispatch fees have been reduced, pushing couriers into even more embarrassing situations. Some couriers have already chosen to leave the field quietly on a day of consumer revelry.
1
The 26-year-old courier Wang Lilei resigned before the arrival of the Double Eleven.
He is Hebei Baoding, a rynda network employees, where the courier flow frequently, dry two years of him, has been considered an old employee. October 26, did not submit an exit application, and did not say goodbye to former colleagues, Wang Lilei decided to leave.
According to the regulations, the network will pressure one to two months of wages, no money to hand, we dare not leave. But Wang Lilei already couldn’t care so much, the courier’s income has been decreasing, the fine has been increasing, he can’t understand, there is no need to stay in this line.
In the end, Wang Lilei to the defaulted September income of 7600 yuan, gave up the October salary. And Wang Lilei left with, there are four other couriers in the network.
The courier’s exodus early signs. Four months ago, 10 kilometers away from Wang Lilei network, the North Third Ring Yunda network has been suspended, couriers in the form of a strike to declare their dissatisfaction with the work.
The strike is not an isolated case. early September, Hubei Xiaogan zhongtong express network due to send a fee to drop again and again, the staff collective strike. 3 September, Best Express Nanjing Jiangning express site for three months without income, forced to strike. The most recent news out of the courier strike was in October, Yunda, Yuantong courier strike, part of the express delivery in transit stalled or even disappeared.
The news of the strike soon turned into a Rashomon incident. 19 October, Yuetong, Zhonghong, Shentong and Bai Shi four courier companies have publicly responded, calling the strike is false news. A courier industry practitioners to the daily people said, every year before the Double Eleven can receive the courier company strike rumors, usually the replacement of space or equipment, resulting in the express slowdown.
But in fact, it is already a fact that couriers are leaving the field frequently because of lower dispatch fees.
Just two days after Wang Lilei’s departure, couriers at a courier site in the North Second Ring of Baoding also walked off the job. Wang Lilei was pulled over by a friend to help send the backlog of express mail, 1.5 yuan a single. In the warehouse, 40,000 to 50,000 couriers are scattered on the floor, they have been stranded here for half a month.
Many years ago, the courier is still a rewarding career. At that time, Wang Lilei was with Daily Express, and the delivery fee for a single was 1.2 yuan, and he could deliver about 100 pieces of express mail a day, meaning he could earn 120 yuan.
Two years ago, heard that Yunda’s income is high, he jumped over, although a single dispatch fee less than the daily express 20 cents, but the number, the day can have nearly 300 pieces, so that the hand wages are still higher than in the daily express.
At that time, Wang Lilei never thought that the next two years, prices are rising, wages are changing, but the rhyme delivery fee is getting lower.
The first downward adjustment occurred in March 2019, Wang Lilei received notice that the original single 1 yuan dispatch fee, into 0.9 yuan. Although it was only a drop of 10 cents, which is a very small difference for ordinary people, it had a huge impact on the piecework courier. It meant that he had to deliver an average of thirty extra deliveries a day to get the same income as before.
-“7,” meaning the courier gets $0.70 for a single order. The “2” means that each courier also gets a single number worth $0.20, which the courier can use to send shipments to customers.
For example, if the total number of dispatches in a single month is 10,000, 7,000 yuan is the gross income that month gets, and the remaining 2,000 yuan is replaced with a single number, and the normal price of a single number is 1.5-2 yuan, and the courier can only get this money if these single numbers are actually used and sent out. “For the company, the single number is no cost, in fact, it is a disguised intercept to give us a single 20 cents. “Wang Lilei commented so.
Initially, Wang Lilei and the couriers around him accepted such a rule. To put it another way, they have no other choice. Wages were paid as usual, work was done as usual, and soon, they found a channel for reselling single numbers for discount.
The single number was couriers to 1-1.5 yuan or less price to sell to the stage, the stage will also sell the single number to customers to send, which is still a “steady loss not earn”! Business. Normally, Wang Lilly is able to sell about 100 single numbers per month, and when he meets a well-connected station, he might get 300-400.
But in addition to the single number, the remaining 70 cents send fee is also tight. Wang Lailai revealed that the courier stored in the stage or collection point costs need to pay the courier himself, his salary, up to 40% -50% to be distributed to the stage and collection point. In this way, they can get little money left.
Different regions and different companies on the courier dispatch fee calculation methods are different, but the dispatch fee down, is consistent.
Beijing Tongzhou rynda courier Li Bin, experienced the dispatch fee reduction came a little earlier. May 11, he suddenly received the network boss of the 8 p.m. meeting notice. At the meeting, the boss announced on the spot, from the next day, the dispatch fee from 1.2 yuan down to 1 yuan. “Can do it, can’t do it first, until someone topped up and then resigned. “Li Bin and other couriers began to inquire about the situation of the nearby outlets, and found that almost no courier network is not to reduce the dispatch fee.
All over the courier franchise network distribution fees are also being reduced. Zhang Yong is a regional contracting network in charge of the second level of contracting, 3 years in the industry, the region’s “four-way” (Yuetong, zhongtong, BaiShi and daily) of the express delivery will be through his hands! Send out. In his outlets, the dispatch fee was 1 yuan in 2017, and has dropped to 0.8 yuan in May 2019, and has dropped to 0.7 yuan since May of this year.
He gave the daily characters a calculation, “contracting a township, 3200 pieces of goods to the daily, each piece of pie fee of 0.7 yuan, flowing water of 22,400 yuan, car payment, maintenance fee of 5,000 yuan per month, customer service 3, 6,000 yuan per month salary, rent of 5,000 yuan per month, text messages, phone calls and internet fees add up to about $1,500, plus fines, and there’s basically nothing left each month. According to this idea, next year is expected to drop, down to 0.6 yuan on completely quit. “Zhang Yong is very helpless.
Seven years into the line of the hundred world level network franchisee Wang Yue, experienced the distribution fee adjustment times are more, about 5-6 times. In her eyes, compared to several other courier, the Best Express this year, the adjustment margin is not large, sending the fee fell 0.1 yuan or so, but “the impact is almost devastating,” the Express The average monthly salary of a courier has dropped by 500-1000 yuan.
In Wang Yue’s Bai Shi branch, a courier sends 150-180 pieces of mail per day. In September, for example, the network is sending out more than 1,000 pieces of mail per day, and 600 pieces of mail per day. But these, instead of earning compensation.
Wang Yue estimated that in a short time, the fee will not be reduced, but in the long run, downward adjustment is inevitable. She has already planned to leave, but if that’s the case, all the hard work and money invested in this industry in the past few years will be wasted.
2
Courier “more work”, in addition to the “less to get”, there are “more penalty”.
On October 16, Wang Lilei because the express into the courier cabinet, the customer complaints, a fine of 400 yuan. According to his statement, he put into the cabinet, is to make a phone call and customer communication and consent.
This is the second time Wang Lilei received a complaint from the same customer. The last time happened in May this year, that morning there were too many goods, Wang Lailai to the express mail to do anomalies, only in the afternoon to send the express mail. The next day, the fine fell on his head.
“The seller sent the wrong goods, the recipient complained; obviously the community can not get into, have to let the delivery to the door, not sent into also complain. As long as there are complaints the company will pick up, pick up the fine. Customers just call to check the piece, to us it becomes a complaint. “Wang Lilei could not hold back the spit.
A customer complaint, means at least 100 yuan fine courier, can not be resolved within two hours, the fine will rise to 200 yuan. One of the most fatal “service attitude” complaints, as much as 500 yuan. In the Wang Lilei network, each courier will receive two to three complaints per month, on average, each person’s fine is about one thousand yuan. “Do not understand also have to endure, because there is no other way but to endure. “
In July this year, Baoding Yunda opened a courier customer service hotline. Within a few days, the customer service phone becomes a channel for couriers to reflect the fine, only to be closed.
The only way to escape the fine is to leave, at least for Beijing Changping zhongtong courier He Chendong.
To this day, He Chendong vividly remembers the date he went to work as a courier: December 3, 2019. At that time, he was traveling alone from Tai’an, Shandong Province, to Beijing on a green train with a few hundred yuan on him. Before he came, he asked around, and he still had to go to the big city to deliver the courier, and he couldn’t make any money by staying in his hometown.
He Chendong’s day-to-day life as a courier began with the number of sign-ups. He is in the courier company, the requirements of every day from 8:00 open calculation of the sign-up rate, 8:00 before the sign-up rate must reach 30%, 10:00 is 60%, after noon must reach 95%, less than this figure, will be in accordance with 1 yuan 1 single fine. To complete the signing rate, He Chendong must get up at 5:30 every day, wash your face and go to work, only one meal a day, the rest of the time are in the delivery of the courier.
Evaluations of the courier’s service also overwhelmed the couriers. In April of this year, zhongtong issued a new notice to couriers, each courier must get 3 customers per day Taobao praise, take photos and upload the courier system, less 1 praise, deduct 10 yuan.
Most couriers are unable to meet this standard, as not all couriers buy their goods from Taobao. He Chendong only has a maximum of 10 days a month to fully collect 3 customers’ positive reviews. This notice adds a bit more to the already onerous fines.
According to public information, in 2018, the rookie and the courier company jointly launched courier lifelong growth system “star level”, through Taobao, Tmall, rookie parcels, etc. The logistics details of the mobile app rate courier services. This set of service standards cover 3 million couriers. So far, the Tongda system, SF, Jingdong and other courier companies are online “courier service evaluation system”.
Network point person in charge of Zhang Yong and Wang Yue coincidentally mentioned that the fine has put the grass-roots network under tremendous pressure. In Wang Yue’s Bai Shi network, for example, every month to receive 5,000-10,000 yuan in fines. “Fines are necessary, but should not become the company’s main profit point, and now each courier company fine regulations are basically cutting the leeks of the grass-roots network. “
Since the start of the industry, 36-year-old He Chendong took the highest monthly wage is 4600 yuan, but that month to deliver far more than 4600 single courier. In May of this year, he could no longer take it, and chose to resign and return home to Tai’an, Shandong Province. He likes the city of Beijing, from being a courier to leaving Beijing, because there is little time to deliver courier, he has only been to the city center once, is riding a bus, “through the glass to see Tiananmen Square, just like watching a TV show in his hometown. “This is the last impression Beijing left him.
3
The price war in the courier industry without gunfire and smoke, so that couriers in trouble, often silent changes.
In the courier Li Bin in Tongzhou branch, sending fees down, the date of payment of wages from the 15th to the 1st of each month. This means that the original pressure to the end of the salary, and was delayed by half a month. From that day onwards, Li Bin and other couriers every to the beginning of the month on a strike, but the effect is minimal, after two months to settle a wage has become the norm.
The past to earn 7000-8000 yuan Li Bin, now income is reduced by at least 3000 yuan. Plus the beginning of June, the fines increased, each person may lose at least another 1,000 yuan per month.
The heated Double Eleven didn’t make things any better.
According to the National Post Office’s forecast, there will be a peak express delivery season during Double Eleven, with an average daily express business volume of 490 million pieces, about twice the daily business volume. This year’s Double Eleven last longer than in previous years, because the “pre-sale” link ahead of the October 21. Before this, Li Bin every day to send more than 300 pieces of express delivery, after the opening of the Double Eleven surge to 700 pieces a day, almost every day to work until after 1:00 a.m. to finish work.
The rise of e-commerce achievements courier, competition four, in order to pull customers, courier companies stick money also dry. But the amount of large, send the fee has been pressed even lower. Li Bin has heard that some courier companies in order to grab the orders of the big anchors of e-commerce live, the lowest courier fee had been pressed to 0.8 yuan a single. “The courier industry fought a price war, and screwed the couriers miserably. “
SF as a pioneer of the price war, the price for volume is its path to gain market share.In June 2019, SF also began to reduce the dispatch fee. Public data shows that in September 2018, SF’s single-ticket revenue (the price of each delivery) was $24.55, and a year later, it dropped to $21.77. This year, SF single-ticket revenue has been adjusted to $18.47.
The effect is clear: In 2019, SF’s market share was 7.62%, and by the beginning of this year, it had doubled to third place. Previously, SF’s express business volume among the six major courier companies for three consecutive years in the bottom.
The price war started, no express company can not fight.2020 first three quarters, yunda single ticket revenue fell 22.84%, yutong fell 24.50%, shentong fell 22.62%. The price war is beginning to signal the ebb and flow.
However, the entry of new players, again this makes the competition in the industry fierce. In March this year, the second largest express delivery company in Southeast Asia and the largest in Indonesia entered the domestic market. By September, the daily single volume of the whole network of the extreme rabbit has exceeded 8 million.
“And let the price war become bloody and fierce, each courier is not happy. “Wang Yue said. According to 21st Century Business Herald, on October 19, Yunda Express issued a “notice about the network-wide ban on agents of the pole rabbit business” on the intranet. Prior to that, news that Shentong and Yuantong have issued a similar notice.
Zhang Yong said, if the price war in the courier industry continues, express more and more, send less and less, will only make the courier less and less, more and more tired, and finally, the impact is still ordinary consumers for the experience of sending and receiving courier. Wang Yue felt the same way, “almost every courier company is lowering the dispatch fee, to reduce the cost of sending, and then the courier wages continue to decline, new couriers and can not recruit, some outlets courier backlog can not be normal delivery. “
A shortage of couriers has emerged. The Ministry of Social Affairs released a ranking of the 100 shortage occupations in the first quarter of 2020, and couriers are ranked No. 2.
Couriers leave the field, does not mean the way to a better future. Li Bin feels that his education is low, no culture, in addition to delivering courier this strength work, it is difficult to do other. There are also some who will choose to come back again. Recently, He Chendong is studying how to get back into the courier industry. He intends to return to Beijing in November, to Jingdong, SF, or dry supermarket delivery, I heard that there are more than 1.5 yuan in sending fees. Wang Lilei did not plan to completely quit the courier industry, this time to adapt to the new work is not so easy, and “in two or three months for the New Year. He is ready to go to a company to do temporary courier work, a vote 2.5 yuan, day-end.
(At the request of the interviewee, Wang Lilei, He Chendong, Zhang Yong, Wang Yue, Li Bin are pseudonyms)
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