“Core Tips”
When a 23-year-old employee died on the way from work at 1:30 a.m. on Dec. 29, an authenticated pinduoduoyuan official account responded with a screenshot that said, “Look at the people at the bottom of the market, which one of them doesn’t trade his life for money,” causing a huge controversy. Pongduo, known for its speed, efficiency and Wolf nature, has encountered many public opinions for neglecting and sacrificing the personal rights and interests of employees.
Authors | shen fangwei, ke Yang
Edit | xing ju
The Pinduoduo employee, nicknamed Runfei, collapsed at 1:30 am on his way home from work.
It happened on December 29, 2020. The Aquarius girl, who was born in 1998, suddenly clutched her stomach and fainted on the way off work. She died after nearly six hours of unsuccessful rescue efforts.
Under the zhihu-related questions, a screenshot of a verified Pinduotou.com official account responded, “If you look at the people at the bottom, which one is not a matter of exchanging life for money? I always don’t think it is a matter of capital, but of the society”, which is even more controversial.
On the afternoon of January 4, Panyu confirmed the death of the employee and denied the screenshot of the Zhihu account. In the end, Zhihu made a positive “slap in the face” and Pindongduo failed to “shake the pot”, so they responded to the reply from Zhihu that it was outsourced.
Sina science and technology | pindong apologised for the “loose control” of its zhihu account: it was released by the supplier’s staff
The picture
Before this, has been known for speed, efficiency, Wolf Pongduo, because of the neglect, sacrifice employees’ personal rights and interests, has encountered many public opinion storm.
Interface from Shanghai Changning District Labor security supervision team learned that after receiving the online public opinion, the labor security supervision department has conducted an investigation on the labor employment situation of Pinduoduo, and will check the company’s employment contract, employment time and other conditions.
The 23-year-old girl collapsed on her way from work
On December 29, 2020, three days before 2021, everyone is looking forward to the New Year.
At 1 am, on a winter night of minus 20 degrees in urumqi, runfei shared his year-end summary of netease cloud music on his WeChat moments. Half an hour later, on her way home from work, she collapsed.
She was a new employee from department store group sent to Xinjiang to explore the vegetable market. She was transferred from Shanghai to Xinjiang in mid-November this year. An employee who had contact with “Runfei” recalled that the girl was good at expression and logical thinking, and had strong business skills.
In 2020, community group buying has become the focus of Internet giants. Pinduoduo entered the game a little later and is full of energy. In the mouth of Pinduoduo’s helmsman Huang Zheng, buying vegetables is a good business, a hard business, and a long-term business, which is the touchstone of Pinduoduo. The business line of grocery shopping is famous for its excessive overtime work and tiring work. In order to promote the project quickly, Pinduoduo transferred employees from other departments to buy more groceries.
Pinduoduo is the starting point of “Runfei”. Born in 1998, “Runfei” has just stepped into the society for one and a half years.
Before graduating from Xi ‘an University of Posts and Telecommunications in 2019, majoring in communication engineering, she sent her resume to major Internet companies. Because of her love of music, she is more interested in the position of netease cloud music. In an October 2018 post on weibo, she recorded her anxious state of waiting for the netease offer, saying that she was “full of energy waiting for my netease dad”.
After joining Pinduoduo in 2019, she moved to Shanghai. Starting in June of that year, she added several “Shanghai Rental” groups to Douban.
As a matter of fact, she has used the name “Runfei” since she was a student and formed a band under this name. “Like singing like laughing”, ** love life, have a free soul, ** is friends for “runfei” impression.
In college, I formed a band, participated in the Voice competition, and was one of the top ten singers on campus. Undergraduate student Zhang Wei still remembers the way “Runfei” sang at that time, “wonderful and passionate”, which is how she described the stage to the leopard.
In another friend’s video, he recorded the song before his graduation. Wearing a black dress with curly hair, she sang the first line near the microphone and was immediately greeted with cheers.
In some interviews, she said she likes to sing, draw, watch movies and keep a diary. She also likes to dance and follow TV shows. High school alumni recalled her saying that she was a little chubby in her second year of high school and had long hair. After college, she tried to eat a diet to lose weight, became very beautiful and went to the stage where she liked to sing.
Zhang Wei tells Bao That she is a sunny and responsible girl. Another colleague also recalled on weibo that “Runfei” is excellent and loves work very much. “Even though I am very busy at work, I always make up every day, which is very delicate and beautiful.”
In her zhihu reply, “Runfei”, she earnestly teaches the netizens who are about to take part in the singing contest to learn RAP. At the end, she does not forget to add a lovely facial expression to wish each other good results. Encourage freshmen to join clubs to meet more people; I was also brave enough to share my experiences of sexual harassment in the hope that there would be no more victims.
Her comments on Zhihu are stuck in October 2019, with the latest update in October, and she has collected two replies that recommend effective shampoos to prevent hair loss.
“Runfei” in knock, an internal pongduo newsletter, is signed: “Fei Bao defends Duoduo’s frontier”.
On the evening of January 3, the topic of overtime sudden death of pinduoduo employees exploded successively on Pulse and Zhihu. Some people asked on Zhihu what kind of responsibility Pinduoduo should take? A few hours later, a screenshot of what appeared to be an official Pinduoduo account answering the question circulated online:
If you look at the people at the bottom of the society, which one does not trade life for money? I always think it is not a problem of capital, but a problem of society. This is a desperate era, you can choose easy days, but you have to choose the consequences brought by easy days.
The response has caused a great deal of controversy. On the afternoon of January 4, Pinduoduo issued an official response, denying the authenticity of the screenshot. Half an hour after the press release, Officials on Zhihu repeated the rumor: “Pfeiduo” is a registered user of Zhihu and his real identity is correct. At 8:19:49 on The 4th, “Pinduoduo” created an answer. At 8:20 am and 17 seconds on Tuesday, Pinduoduo deleted the above reply on its own.
After one round of “shaking the pan”, the ball was kicked back to Pindo’s feet again, pindo’s new round of response is, is the previous New Year’s Eve party outsourcing company employee’s personal behavior, Pindo resolutely opposed to this, for the account control lax apology.
All for efficiency
In Pinduoduo, everything is born for efficiency.
It went public in three years, exceeded 100 billion yuan in market value in five years, and now reached 200 billion yuan in market value. Absolute efficiency is an important factor in the success of an Internet upstart that now rivals Alibaba and has surpassed JD.com in user size. For a long time, Pinduoduo has implemented the 11-11-6 working system, leaving work at 11 am and 11 PM, working six days a week, to ensure the efficient operation of all projects.
This was accompanied by a system of employee whistle-blowing, in which three hours’ pay was deducted for being one minute late.
In addition, it is an extremely young company, with the average age of pinduoduo employees being only 27 until 2020, according to mai Mai’s Internet Talent Mobility Report.
This means that the miraculous exponential growth of the company has come from these young people, most of whom came after graduating from college, who have been able to struggle and endure and take the company to such a high level.
But young people also have their own lives, and there are times when they long for rest. Then came the question in the internal meeting after the 2018 IPO. Some employees asked Huang, “Will there be a double holiday after the ipo? Huang Zheng replied, “No.” The crowd of more than 2,000 fell silent.
And the pursuit of efficiency, even if it offers above-average pay, does not provide the necessary security. Going to the bathroom at Pinduoduo, for example, is extremely difficult.
In July 2020, the news that a male employee was forced to defecate in a urinal due to a lack of space in a Pinduoduo toilet became a hot search and continued to cause a sensation. It came as a shock to the outside world to discover that the well-paid employees of the Internet elite don’t even deserve the freedom to go to the bathroom.
According to later media statistics, pinduoduo provided only 60 places for its 6,000 employees in the building, with an average of 100 people occupying one toilet pit. Instead of waiting in line, there are two toilets for supervisors on each floor. You can swipe your card to get in.
In October 2020, an employee disclosed that Pinduoduo was going to implement the super weekly work system, namely a new mode of working 7 days in the big week and 6 days in the small week, with a total of 2 days off in a month.
After that, pinduoduo officials refuted the rumor: interest is related, there is no such SAO operation, please do not believe the rumor. But according to some employees, their teams have started working overtime according to this standard, and some departments are waiting to see.
So if there are long overtime hours, can employees protect their rights and interests?
A legal practitioners tells a leopard change, according to the relevant provisions of the labor law and judicial interpretation of the Supreme People’s Court for labor dispute for overtime and overtime pay requirements laborer to bear the burden of proof, provide, but not limited to, time sheets, attendance card, approval for overtime, work overtime to inform, surveillance video, the testimony of witnesses, overtime work when the formation of the written records, E-mail and other evidence.
But in the practical operation level, few companies are willing to admit that they have overtime phenomenon, because the law for the identification of overtime involuntary overtime, the company needs to provide written proof, the signature of the leader can be identified as involuntary overtime.
This means that even if the week or week phenomenon does exist, if an employee is unable to obtain a set of evidence to file a lawsuit, the overtime can be deemed voluntary rather than required by the company.
That’s 400 hours per month
Buy more vegetables, become pongduo new round efficiency revolution core target.
In October 2020, at the pinduoduo’s fifth anniversary celebration, Huang delivered an internal speech, saying that all pinduoduo members should “start the hardcore struggle mode”. “Buying more food is the touchstone for many of us.”
Soon after the speech, leaks began appearing online about the new business, which calls itself Duoduo Grocery, requiring 400 hours of work a month. That means almost no days off in a month.
Community group-buying was once regarded as the most important outlet of the Internet in the next decade in 2020, with a market space of nearly one trillion yuan. Meituan, didi has entered the game, and before the race track giant prosperous preferred fierce competition, then pinduoduo also participated in.
A Duoduo Grocery worker in Tianjin told Bao Bian that the job is much harder than his high school days at Hengshui middle School. He is busy until 1 or 2 am, seven days a week, but he declined to say whether the company has a deadline because its leaders require that business content be kept secret.
Since Last June, Pinduoduo has transferred a large number of employees to the Department of Purchasing vegetables launched by Pinduoduo to explore the market all over the country. And the company with coercive means, adjust the staff to buy vegetables business line, also by many employees ridicule. By December, Duoduo had covered all provinces and cities except Xizang.
The above-mentioned tianjin Duoduo Grocery employee also told Bao Bian that all local branches have order quantity requirements, and there are multiple brands in a city. “We cannot let our competitors get ahead of us, and our competitors also think so, so everyone is working very hard. Not only duoduo Grocery is working overtime.”
Due to the rapid expansion and the shortage of staff, it means that the staff sent from various departments not only need to complete the construction and daily operation of the local vegetable buying platform, but also need to hold the post of offline promotion, leader relationship maintenance and so on. One person needs to undertake the responsibilities of many people and several times of the workload.
As the dividend of mobile Internet reaches its peak and the competition in the stock market becomes increasingly fierce, new giants want to come out, more by sacrificing employees’ rights and interests, and overtime and overtime work becomes more and more regular. Community group buying, still in its infancy, is highly valued by the giants, as Internet companies seek to ease corporate anxiety by allowing employees to use overtime hours to bring greater value to their companies.
The 996 has even become the standard in the Internet industry. From January 10, 2021, Kuaishou will start to operate in the new working mode of a single week, a double week, and two weeks with three days’ rest. Bytedance, on the other hand, has always been a cycle.
The news of the sudden death of the staff in the grocery business fermented for a day, but Pinduoduo gave a response. More people were in the vague focus of public opinion, and did not give a positive response to the issues such as how to ensure the rights and interests of employees.
In response, Pindao on the one hand captured a feed from His father, expressing his gratitude to the company and his colleagues, adding: “I beg everyone not to let ** get involved in the controversy.” On the other hand, it denied the authenticity of zhihu screenshots, which eventually led to zhihu punching.
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According to Caixin, the family members have rejected media interviews and have accepted Pinduoduo’s compensation.
A former Pinduoduo employee wrote on Zhihu.com how he felt about his work. The most powerless feeling is that you know it’s not reasonable, but you can’t solve it or refuse it.
You find that although these people around you are dissatisfied, but have chosen to accept; You find yourself part of a larger army of acceptors, and you feel it’s ok to tolerate, and things move in more and more strange directions.
One weibo user left this message:
Because of this incident, I just found out that duoduo grocery shopping is so cheap, so I went to place an order.
(Zhang Wei is a pseudonym at the request of the interviewee)
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