On the evening of May 14, an 8-year-old girl, Sweetie (pseudonym), was rescued after being trapped alone in an elevator for 15 minutes in Xi’an’s Yurun Star Yu Hua House district, during which Sweetie pressed the elevator emergency alarm button (five-party call) several times short but never successfully. Sweet mother Ms. Tang is very distressed, she questioned the property staff can not be the first time to the scene to calm, after the daughter was successfully rescued from the elevator, the property staff actually said: “trapped less than 20 minutes, not long”
The property staff then said that the alarm button of the elevator should be pressed for 5 seconds long to be connected.
- Owner.
District property handling attitude let me down
May 14 at 8 p.m., the owner Ms. Tang received a call from her 8-year-old daughter Sweetie (a pseudonym), who is hosted in Building 9 in the district, using her teacher’s cell phone, saying she would go home immediately and let Ms. Tang wait on the first floor of Building 9 as usual.
“I live diagonally across from Building 9, Building 4, Unit 2, and walked downstairs to pick up my daughter.” Ms. Tang said, “But when I got to Building 9, I didn’t see my daughter, I didn’t feel right.”
According to Ms. Tang, she soon heard her daughter’s crying voice, “Mom, help me!”
Ms. Tang said she was particularly anxious at that moment, and only after careful identification did she realize that the voice was coming from the elevator. “I realized my daughter was trapped in the elevator, so I told her to press the elevator alarm button. But my daughter cried and said ‘I pressed it, no one answered’.”
According to Ms. Tang, at 8:23 a.m., a neighbor passed by and asked her to help call the property office, and when she got through, she said, “There are children trapped in Building 9, and I hope the property will send staff to the scene as soon as possible.”
After Ms. Tang herself calmed down a little, she called the district 110, 119, 120, worried that her daughter had an accident.
“But to my disappointment, after dialing the property, its staff did not arrive at the scene in the first place. Eventually, when the precinct police station arrived, a property staff wearing security uniforms only went along. When my daughter was rescued by the elevator maintenance staff, even I heard the security guard say ’20 minutes, which is not too long’.”
- Surveillance video.
8-year-old girl “elevator panic” 15 minutes
According to the video provided by Ms. Tang –
May 14, 8:17 pm (monitoring time is half an hour later than the actual), sweet into the west stairs of building 9, press the button of the first floor, the elevator normal operation, more than 10 seconds later, 8:17:39 seconds, the elevator reached the first floor, but the elevator door half open automatically closed, sweet look at the elevator button do not know what to do.
At 8:18:08, Sweetie made the action of picking open the elevator door with both hands, and kept poking the “emergency alarm button” located on the first floor of the elevator button key with her hand, during which the elevator floor was displayed as the second floor, but according to Ms. Tang, the elevator did not lift.
At 8:18:48, after being trapped for more than a minute, Sweetie looked very anxious and had the action of kicking the elevator door with her foot, and her face looked anxious and painful.
8:19:08, Sweetie shouted in the elevator, randomly clicked the floor of the elevator, and the floor display kept changing, but according to the elevator maintenance personnel afterwards, the elevator did not go up and down.
At 8:20:47, Sweetie put her hands on her mouth, trying to amplify her shouting voice some more, and her eyes were fixed on the floor button inside the elevator.
At 8:21:14, Sweetie showed her crying voice, and her mouth kept chanting, looking like “mom”.
8:21:27, Sweetie knocks on the elevator door with her hand, and her mouth seems to be chanting “mommy”.
8:21:47, Sweetie turned around in the elevator, shouting something out of her mouth, and squatted in the innermost corner of the elevator.
8:22:23, Sweetie kept hitting the elevator button and returned to the middle of the elevator crying, still chanting “mommy”.
At 8:22:52, Sweetie waved her hand at the camera and pressed the elevator button again.
At 8:23:55, Sweetie’s emotions were relatively moderate.
“Around 8:22, I arrived at the scene around this time,” said Ms. Tang, and dialed the property office with the help of a passing neighbor.
Since then, Sugar did not appear excited expression, but only constantly changing position in the elevator, sometimes crossed hands clutching chest, sometimes lying on the elevator door, and sometimes picking fingers.
Ms. Tang said that her daughter was rescued at 8:32. “I ripped the video without recording on.” Ms. Tang said.
3, property: elevator emergency alarm button requires a long press of 5 seconds will step up the production of slogans prompt
17 afternoon, China Business News reporter and Ms. Tang went to the community together with the Rainwater property.
The property manager Du, who said he had submitted his resignation, expressed regret over the matter. He said: “17 early in the morning, I also checked the day of the surveillance video. On the one hand, Sweetie was trapped at the beginning of several short presses on the elevator alarm button, but the elevator in our community to long press the button for at least 5 seconds, after the release to connect. Next we will urgently make ‘long press 5 seconds’ prompt signs and post them as soon as possible to the emergency alarm buttons near each elevator in the district.”
He went on to say, “That is, Sweet’s alarm was not received by the property monitoring room. In addition, we monitor the screen is a nine grid screen, does not yet have the function of automatic pop-up trapped elevator screen. That is to say, until 8:23, sweet mother Ms. Tang rushed to the scene, after contacting by cell phone, the property staff learned that someone was trapped.”
Manager Du added: “According to my understanding, after learning that someone was trapped, the property staff quickly calmed Sweetie through the system, which is one of the reasons why Sweetie’s emotions eased after 8:23.”
As for Ms. Tang questioned the property staff did not arrive at the first time, Du manager said, “On the one hand, the district has nearly 20 buildings, the staff on duty or in the more distant inspection; on the other hand, the property staff also have to dock elevator maintenance workers and so on. In addition, as far as I understand, we have staff to the scene. Next, I will check the specifics again.” Until the reporter left, Du manager also did not provide evidence to prove that its staff quickly to the scene that night.
Ms. Tang said there are property staff said “trapped less than 20 minutes, not long”, said Manager Du: “really should not say such things in person, I sincerely apologize to Ms. Tang on behalf of the property.”
Ms. Tang said, “Sweet 8 years old, trapped in the elevator that night and the next night were wetting their pants, I hope the property can comfort the child in person.”
In response, Manager Du also said, “We will. In addition, we will organize an elevator emergency rescue drill for small owners in the near future, and also invite Sweetie to participate.”
4N elevator maintenance personnel.
Failure due to temporary failure of the light curtain
The afternoon of the 17th, the day will be sweet successfully rescued from the elevator district elevator maintenance staff was also present.
The staff said, “We have investigated clearly, the day the elevator failure is due to temporary failure of light curtain induction. In addition, in accordance with the “Shaanxi Province, elevator safety supervision and management measures” of the relevant provisions, elevator maintenance personnel should arrive in a timely manner to maintain the elevator location to implement on-site rescue, the city of the district arrived in no more than 30 minutes, so our rescue is compliant.”
In addition, the staff also showed Ms. Tang the recent elevator maintenance records, are normal.
“Thanks to your timely rescue that day.” Ms. Tang said.
Tracking.
As of 5:40 p.m. on the 18th property promises no progress
The afternoon of the 18th, Ms. Tang contacted the Huashang News reporter again.
She said: “As of 5:00 p.m. on the 18th, no property staff contacted to appease my daughter. The promised production, hanging elevator alarm button ‘long press 5 seconds’ thing has not seen progress.”
18 5:30 p.m., Huashang News reporter called the district property again, Ms. Tang’s unit building management Ms. Li said, “Because there are various inspections today, so for the time being, will be completed within 1 week of the above commitments, including the commitment of small owners elevator emergency rescue drills.”
Understand.
Elevator emergency alarm button (device) there are two ways to connect
Huashang News reporter connected with a 20 years of elevator maintenance experience of Mr. Hao, Mr. Hao said, “the emergency can be operated by ‘please press 3 seconds’ or ‘please press 5 seconds’ prompt, because the emergency alarm button is easy to connect The emergency alarm button can be easily connected. But there is indeed the case that can not be connected.”
According to Mr. Hao, the elevator’s emergency alarm button (five-party call) is usually a “bell” logo, yellow, red or metallic color, etc.. “As long as an emergency occurs, the button can be used to get in touch with the outside world.” Mr. Hao said, “usually as long as the owner received the alarm, the property monitoring center staff, security and elevator maintenance personnel will be the first time to the scene.”
Elevator maintenance company Shaanxi Xinli Mechanical and Electrical Equipment Co., Ltd. Zhang said, “The elevator’s emergency alarm button (device) has two types of connection, one is a line-to-line connection, faster response time, instant connection; the other is through the cell phone GSM card connection or duplex intercom way, need to pass through the network signal, slower, it is necessary to follow the corresponding prompt steps Operation. Suggest that the property should be posted as soon as possible in the district under the elevator emergency alarm button ‘please press 5 seconds’ prompt.”
Elevator failure standard self-help process
If there is a rapid fall of the elevator when.
1、Press all the floor buttons to ensure that the elevator can go out on which floor is opened;
2、If the elevator door is not open, there are handrails in the elevator, you can hold the handrails
3, keep the back and head in a straight line against the back wall of the elevator, knees are bent position.
If trapped in the elevator.
1, long press the elevator emergency alarm button or intercom device, timely contact with the outside world. (If there is a cell phone signal, you can also call 110 alarm)
2, after trapped in the elevator should not pick open the door by themselves, prone to scraping and even falling.
3, you can tap the door and shout, use shoes to signal for help. If no one responds, you need to wait calmly, keep your strength, do not keep shouting and other rescue, in case of emergency, please press the alarm button for a long time until someone responds.
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