Tell a story about the courier. A long time in the past also moved home before you dare to spit ~ ~ ~ [two ha]
When the idle fish on the hand of a hand-painted screen, thinking a little more reliable to find the Shun X Express, sent before the video was taken to do the price guarantee, my daughter-in-law also made a special call to consult the rules of customer service guarantee. After that is the familiar unfolding, something sent to the bad, it took a little effort to get evidence at both ends, and things are not expensive soon as the price paid.
As if everything was over two days later, I received a phone call from the courier boy on the subway, and the other side told me grudgingly that the money for the guaranteed payout was deducted from his head. I did not react for a moment, a little coldly expressed regret, and asked him to call me whether there are other ideas? He stammered, and finally said that in the future, it is best to send valuable items to the company’s designated courier network or something like that and hung up the phone ……
After I was on the subway, the more smack this thing the more tasteless (two-hour drive, there is plenty of time to ramble), and regardless of the right and wrong of the courier company to do so, the courier boy call this phone in the end what intention? He has my home phone number has my home address even know when my home only women and children, but I do not understand him at all, let him be in this mood for me and my family safe? Is it proper to respond to him like this?
Hurry to act, first WeChat to find daughter-in-law communication, the day of sending express consulting information run through. Then I turned up the courier boy caller broadcast back, this time the tone of righteous indignation, to let him fully feel that I am on the same side with him; to the effect that I just confirmed with my daughter-in-law, the day of the delivery guarantee, Shun X customer service operator clearly assured us that the company pays, this cost is unreasonable for you to bear! That’s not fair! Don’t worry about this, I will go to your company’s superior to complain! I will make them pay you back! At the end of the day, the courier guy was trying to persuade me not to get too excited.
Hang up the phone and let my daughter-in-law go to call customer service again, saying what I also with her on the good: first of all, the day the operator promised us guaranteed compensation will not deduct money from the courier, this reason to seize not to let go. Then said so our customers are also very difficult to do, the courier has been in our collection here, heads up and heads down, we insured the price, you deducted to his head, it is not clear that we want to let ourselves compensate him? How else can we find him to receive the pieces, so that we are not forced to use the Shun X Express?
Finally agreed with my daughter-in-law, a few hundred dollars is not worth the risk, if the end of their company does not pay, we pay him.
Two days later the courier boy came to my house to pick up the pieces, full of spring, told us that the money is not deducted from him.
We asked: “This money finally the company out?”
Little brother: “No, deducted the operator.”
Daughter-in-law added a detail: she called the customer service phone recorded, and then sent the recording to the courier brother, thinking that even if the money is not refunded to let him know that we tried. Courier boy is more just, directly take the recording to the leader …… The result is that the operator takes the blame, the courier site share a part. Turned over the chat records, 2019.
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