On March 25, Shanghai citizen Mr. Chen angrily told reporters that he experienced this sad matter.
The funeral Home and Mr. Chen signed a funeral commission form complainant for the picture
Forget the farewell ceremony directly cremated
Mr. Chen’s 91-year-old father unfortunately passed away. Subsequently, the old man’s Family organized a funeral service and chose to hold a farewell ceremony at 12:00 noon on March 23 at the Shanghai Yisan Funeral Parlor located at 1500 Old Humin Road to send his father on his last journey.
At noon that day, Mr. Chen’s family came to the Yishan Funeral Home early.
Then, they were surprised by a scene: a male staff after checking Mr. Chen’s father’s name, to confirm that the remains are correct, but directly open the door, the body into the cremation.
According to Mr. Chen’s recollection, the incident occurred at about 12:00 noon, the staff just sent his father’s remains to the cremation, two minutes later, the master of ceremonies to host the farewell ceremony arrived at the door. Seeing this scene, the master of ceremonies was also dumbfounded.
At this point, everyone realized that with the body being pushed into the cremation, everything was irrevocable. In other words, Mr. Chen’s family must accept the fact that they did not solemnly say goodbye to their old father’s remains.” When it happened, it was so sudden, it was really just a moment. When the reaction came, we couldn’t even pull.”
The employee involved is not the first Time to make a mistake
Immediately after the incident, Mr. Chen’s family theorized with the staff on duty.
“I forgot to do the ceremony. I’ll refund your money, what’s wrong?”
Such a reply, such an attitude, so Mr. Chen’s family is very angry.” I was really angry and shaking!” Mr. Chen said, out of such a big thing, the staff involved in the attitude is so lightly, as if nothing had happened.
In the subsequent conversation, the staff member even admitted that this was not the first time he had made a mistake: “There have been things like this before, I forgot, pay some money, and the family accepted.” Such an answer, more Mr. Chen family anger.
The parties delayed to apologize
Mr. Chen showed the reporter a “Shanghai Yishan Funeral Home funeral service commission”, which clearly lists the cost of the entire process and the list of services required. Among them, “280 yuan for the ceremony” is listed.
Mr. Chen and his family is chilled, after the incident, the party never came out, nor an apology.
Mr. Chen said that Mr. Zhang, the team leader of Yishan Funeral Home, has a good attitude and offered to double the cost of the ceremony. But Mr. Chen firmly put forward, do not want a penny compensation, hope that the good funeral home can make due punishment to the staff.
The reporter contacted this team leader Mr. Zhang. He admitted that what Mr. Chen said was true. He also confessed that the staff did operate error, bad attitude. However, when it comes to the subsequent disposal, he only said that he is now actively communicating with Mr. Chen’s family to reach a settlement.
At the same time, Mr. Chen also believes that the good funeral home in the workflow and staff training, there are many loopholes, which also reveals the side of the funeral industry within some of the chaos.” The entire farewell hall, just one of his staff, to be able to control the time of the body into the furnace at any time, this is appropriate?”
As of press time, the good funeral home to Mr. Chen and his family sent a “shift processing opinion”, which states: due to staff negligence, did not allow the family to get the appropriate service, staff attitude is bad, this staff transferred from the post to study for one month, deducting the performance bonus for the month. However, Mr. Chen and his family still think that this treatment or lack of goodwill.
Lawyer: the funeral home should be responsible for two aspects
The reporter consulted with legal professionals on this matter. Shanghai good law firm senior partner QinYuBin lawyer said, this incident, the funeral home need to negative two aspects of responsibility.
First is the responsibility for breach of contract. The parties concerned and the funeral home is the existence of a service contract relationship, the contract of services involving viewing ceremony, cremation before mourning, etc., the fact that such an occurrence, the funeral home has been a serious breach of contract.
Secondly, it also violates the parental rights of the family of the deceased. Parental rights is a right of identity, is the law gives every citizen the right. The funeral home cremated the body without a ceremony, depriving the person of the right to remember the deceased, obviously violating the family’s parental rights.
Qin Yubin said that the person concerned can fully protect their legitimate rights and interests by legal means, suing the funeral home, asking for compensation or making a claim. He also reminded, hope that the funeral industry authorities can also do a good job of industry guidance, regulate industry behavior, to avoid similar events again.
Recent Comments