Generally speaking, if a user purchases an Apple product that is damaged and in need of repair, he or she will usually take it to a directly managed store first and seek the assistance of professional store staff, but the price of the repair will also vary according to the degree of damage and the year, which sometimes makes people’s wallets lose a lot of blood. However, a woman who claimed to be a former employee of an Apple store recently broke the news that customers can actually upgrade their repair experience by doing “one thing”, or even repair or replace their products for free.
According to the well-known technology website BGR, a former employee who worked at an Apple retail store in the U.S. revealed that employees at every Apple Direct store have a secret “surprise and delight” policy that allows store employees to provide customers with free replacement services, and the only thing customers have to do is to be polite to the employees.
If you are a polite and friendly customer, we will be happy to help you solve your problem, but if you are a rude customer, you will have to pay even though the problem has been solved,” the woman says in the film.
The woman also mentioned that Apple has a “surprise and delight” rule, so that each employee has a certain quota to bring “surprise” to their own customers, for example, in the past, there are often customers’ iPhone soaking, the original is to charge the customer repair fees But if the customer treats the employee with courtesy during the repair, the employee will waive the repair fee or replace the phone for free, depending on the situation.
After the film was released, it immediately went viral on the Internet and has now been viewed by more than 110,000 people, but the news has not been officially confirmed by Apple.
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