“Especially surprised, never happened, disgusting ah, my goose bumps are up” March 13, Zhuhai, Ms. Huang in the bedroom at Home to see a large number of flies gathered, but also wafted a burst of unpleasant smell, what happened ah? It is difficult not to have dead rats? This makes her and her Family very confused, so she and her husband looked in every corner of the house, “including the air conditioner also looked, but there is no shadow of the mouse”, but after they found that the odor seems to come from the bed, and Ms. Huang’s husband also felt on the mattress bulging hard!
In order to find out the reason, they ruthlessly cut open the mattress with scissors found a mouse, no no no, is this
This must be the most horrific thriller this year, Ms. Huang, the mattress is a mattress she bought in a Taobao store called “Arctic Velvet mattress factory store”, size 1.8 meters by 2 meters, the actual payment of 119 yuan, she found the merchant, customer service said that a full refund, but there is a requirement – to delete her comments
The terrified Ms. Huang said that it is not a matter of money
Ms. Huang: This is really a matter of physical and mental health, and what if we catch the plague? Because my baby is still small and can’t walk yet, I basically spend all my Time playing in bed with him. And the thought of me sleeping with rats every night, I really goosebumps up, it’s too scary.
Reporters look through the store, found that there are not many categories, which is the highest sales of Ms. Huang purchased this mattress, from the additional and poor reviews found that buyers reflect the general problem is the actual thickness is not enough, ball collapse serious, etc.
Subsequently, the reporter contacted the store, the competent customer service said that a full refund and plus 66 yuan compensation
Store customer service director Mr. Dong: we are not a public company, but also a small store, we are a dozen people. The factory side is also looking for other factories, our products do sell at low margins in volume, the most words can only give you a full refund.
Mr. Dong also promised that within a month, such as the person and his family discomfort, by professional medical institutions identified as a result of dead rats, can reimburse all costs, at present, Ms. Huang has promised to return the mattress, to assist the store verification, see this can not help but want to wrap their summer cooler, the heart is cold, seeking at this moment Ms. Huang family heart shadow area, then the question arises, online shopping when encountering similar situations, the How should consumers defend their rights? Remind the neighborhood, for this consumer dispute, on the one hand, you can complain to the local consumer association, in addition to saving costs, you can also go to the Internet Court to file a lawsuit, and finally, or hope that the seller or manufacturer can be properly investigated to see in which link there is a problem.
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