Mizuho Bank, one of Japan’s three largest banks, experienced a major downtime of some of its automated teller machines (ATMs) on February 28, when customers who wanted to withdraw money inserted their financial cards into the machines but were unable to take them out. The picture shows the logo of Mizuho Bank in Japan.
Mizuho Bank, one of Japan’s three largest banks, experienced a major downtime of some of its automated teller machines (ATMs) today (Feb. 28), and customers who wanted to withdraw money inserted their financial cards into the machines but could not take them out, causing trouble.
The Japan Broadcasting Association (NHK) reported that some of Mizuho Bank’s ATMs were down since this morning, and some customers who wanted to withdraw money or swipe their deposit books were unable to take them out after inserting their financial cards or deposit books into the machines. Mizuho Direct, Mizuho Bank’s Internet bank, also experienced partial transaction failure.
As of 6:45 p.m. (5:45 p.m. Taiwan Time), Mizuho Bank could not find out the cause of the downtime, and the machine had not yet been repaired. The downtime is nationwide, and it is not yet known when the machines will be repaired.
The Aeon Bank and supermarket teller machines are not down, so Mizuho Bank is urging people to use teller machines other than Mizuho Bank if they want to withdraw cash.
Mizuho Bank had massive downtime in 2002 and 2011, and only the year before that the main system of the machine was updated.
Mizuho Bank said today that it is sorry for the inconvenience caused to customers and will contact and return financial cards and deposit books to people who were unable to withdraw them after they were inserted into the machines.
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