The U.S. Federal Trade Commission (FTC) announced a settlement with Zoom on Monday, the terms of which include a requirement that the company implement strong information security measures.
The FTC said in a press release on its website Monday that the terms of the settlement with Zoom resolve allegations that a series of deceptive and unfair practices led to video conferencing security at Zoom.
Zoom has agreed to establish and implement a comprehensive security program and is prohibited from making false statements about privacy and security, as well as remedies and details used to protect its user base, according to the statement. During the COVID-19 pandemic, the company’s user base soared from 10 million in December 2019 to 300 million in April 2020.
In its complaint, the FTC alleges that since at least 2016, Zoom has misled users by claiming to offer “end-to-end 256-bit encryption” when what it actually offers is a lower level of security.
Andrew Smith, director of the FTC’s Bureau of Consumer Protection, said, “During the pandemic, nearly everyone – families, schools, social groups, and businesses – used video conferencing to communicate, making the security of these platforms more important than ever. Zoom’s security practices don’t match its promises! , this action will help ensure that Zoom sessions and Zoom users’ data are protected.”
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