A tesla Model 3 owner in Nanchang, Jiangxi, suddenly lost power and could not start the car after a charging session on the sixth day of purchase, and the fault was caused by excessive current from the national grid that burned out the car’s inverter; such a statement not only drew netizens to troll, but the State Grid Nanchang Power Supply Company also directly “hit” Tesla, Tesla immediately issued a statement the next day, saying that the recording of the communication between the after-sales staff and the owner was edited, which led to a misunderstanding and apologized. The next day, Tesla immediately issued a statement, saying that the recording of the communication between the after-sales staff and the owner had been edited, leading to a misunderstanding, and apologized for it.
Source: Burn After Reading YouTube
The Daily Economic News reported that Mr. Tu said that he had just bought a Tesla Model 3 for six days, and after charging it with the official Tesla Supercharger, “the vehicle shuddered violently, and a series of fault codes appeared on the main frequency”.
The next day at noon, after-sales staff arrived to tow the car back to the Tesla Center, after-sales manager said that because the national grid current is too large, the current charged into the car heavy load, the inverter burned out. Mr. Tu wanted to return the car, but Tesla was only willing to replace the damaged parts for free.
After Mr. Tu’s experience was exposed, it immediately triggered an uproar on the Internet. Some netizens complained that it was obvious that the inverter circuit designed by Tesla was unreasonable and forced to dump the pot to the national grid for too much current, which was “the funniest news this year”. In use, the power line voltage is stable without abnormality, and other power equipment in the vicinity is also working normally; Tesla is suggested to ask professionals to seriously find the cause of the vehicle charging failure.
The State Grid Nanchang Power Supply Company also said that it will reserve the right to pursue responsibility for inappropriate and unrealistic remarks on the network that have caused the company adverse effects.
Then Tesla also issued a fire extinguisher on Weibo, saying that since the specific cause of the current reload was still being checked, the after-sales staff was asked about the cause when communicating with the owner, so they mentioned a variety of possible factors for the user’s reference, but the communication process was recorded and edited for dissemination, thus causing misunderstanding among netizens as well as causing trouble to Nanchang Power Grid, for which they apologize.
Tesla also said that the problems encountered by users have been properly resolved and the cause of this failure is being tested and investigated.
However, Mr. Tu in Nanchang is not the first owner to encounter Tesla charging problems, many consumers questioned whether Tesla’s production oversight, production and factory inspection meet the standards.
At the same Time, there is news that Tesla’s Shanghai factory is loading unqualified parts onto cars to complete its production capacity. Tao Lin, vice president of Tesla, responded, “The article is so outrageously woven, with so many slots that we don’t know where to start, and our legal affairs are already preparing to sue.
Mr. Tu was forced to leave his car in the parking lot overnight, and because of the lack of electricity, the vehicle’s rear window could not be closed.
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