On January 27, 43 passengers on Air China Flight CA432 from Germany to Chengdu, including a 2-year-old child and a 4-month-old baby, sought help from the public via the Internet. They were alleged to be close contacts of a confirmed New Coronavirus patient.
The centrally isolated Chengdu Hotel has aging internal circuits and no heating. (Courtesy of the interviewees)
They said they were centrally quarantined at their own expense and by force in the Chengdu Hotel, where the room temperature was below 10 degrees Celsius, there was no heating, and the sanitary conditions were extremely poor and old. After ineffective communication with the hotel, the Epidemic prevention department and the local government, they had no choice but to launch an online appeal for help.
Officials in Chengdu informed that on January 25, flight CA432, which arrived in Chengdu from Germany, was centrally quarantined upon entry. on January 26, one confirmed case of New Coronavirus and one asymptomatic infected person were found from it, both of whom were of Chinese nationality.
Reporters interviewed two close contacts of this flight, they told reporters their own personal experience.
The hotel room is old and unheated, and the frostbite was present for 24 hours.
Wang Yue (a pseudonym) revealed, “Arrived in Chengdu on January 25, probably because it is outside the country back, the airport epidemic prevention personnel on our detection is very strict, cotton swab stabbing nose particularly deep, and immediately cried out. After that, we were sent by bus to the Spring Hotel. Although three cockroaches fell out inside the hotel towel, but now think about it, compared with the current hotel, there (Spring Hotel) is still much better, at least the room temperature is 25 degrees.”
During the interview, Wang Yue broke down emotionally several times and revealed that she came back to visit because her relatives at Home were seriously ill. But because the seat was near a case that later tested as confirmed, she became a close contact.
“The 43 of us were close contacts of the two confirmed cases on the plane, and we sat in the three rows before and after the confirmed cases. 26, we received a call informing us to pack our things and to move to another hotel, and I was confused.”
Wang Yue said her current hotel, where the room temperature during the day is less than 10 degrees, and the winter in the south is wet and cold, has given her frostbite. “All heating equipment is not allowed here, and the doors and windows are aging and not closed tightly, they all leak. I cover three layers of quilts and I wake up at night with frostbite.”
Wang Yue said she told the hotel people about the leaky windows, but the other side’s attitude was bad and they didn’t give repairs.
“We people have formed a WeChat group to facilitate contact. Some people’s room toilet is not good, and reflect with the hotel, the hotel staff let us take the bucket to flush the toilet by ourselves, and do not give repair.”
Another passenger isolated in the hotel, Li Qing (a pseudonym) was also transferred from the Spring Hotel, she feels exactly the same as Wang Yue: “This hotel is too cold, the doors and windows are broken, I sometimes especially want to stay outside for a while, outside is a little warmer than inside.”
Li Qing said they also understand that the hotel said they are afraid of infection so they can’t turn on the central air conditioning. “But at least provide us with some heating equipment, right? We have babies here in isolation.”
“The hotel staff, let us buy our own courier hot water bags to warm up. But that doesn’t solve the problem either.”
Centralized isolation of the Chengdu Hotel internal circuit aging, no heating. (Courtesy of the interviewee)
In addition to heating problems, Li Qing said the hotel room wiring aging serious safety concerns, “in the room at the same Time using two appliances, there is a trip, sparking situation, we are scared. So even if we have heating equipment, it is impossible for us to use the heating equipment at the same time for more than forty people. Even if the hotel allows the use of electric blankets, we are afraid that the circuit will short-circuit while we are asleep and cause a fire.”
The high price of self-expense isolated eating cold rice dishes eaten out of hair
Chengdu Hotel is located in Chengdu Jinniu District, a three-star hotel, online customer reviews of the stay, generally reflecting the hotel room is old.
Li Qing said, “usually the average price of hotel occupancy in 187 yuan per person a night. Now the hotel charges us 240 yuan per person plus 70 yuan for meals, a total of 310 yuan per person per day. Hotel staff have revealed that the hotel has not been occupied for a long time.”
The price list given by the isolated hotel. (Provided by the interviewee)
The 43 people in quarantine also have problems with their daily Food hygiene. Many people in the WeChat group formed by the quarantinees reported repeatedly finding long hair in their meals.
Wang Yue said, “After I ate two meals a day with hair, I really broke down and told the hotel people that you don’t have to send me food, I’d rather not eat than eat the food you send me anymore. I woke up frozen in the morning and thought the morning meal delivered was hot, but it turned out that the congee, milk, a small steamed bun, a small roll and a very small bun were all cold!”
Wang Yue revealed that together with the isolation of a two-year-old child and a four-month-old baby. In this harsh isolation environment, many people are afraid to take a bath because the bath water is warm. “We are afraid of bathing freezing cold, being treated as a suspected case will be even worse.”
“In addition to eating out hair, there is lymphatic meat in the meals, and the beans are spoiled.” Wang Yue said the Parents of children in the group, only give small children to eat rice, because they are afraid that these dishes have problems. There are already several adults who are uncomfortable after eating, stomach pain and diarrhea.
Isolated people emotional breakdown unattended online help was restricted
Wang Yue said that 43 people in isolation have been constantly emotional breakdown. “In such an environment, we are very worried about our health and safety, we all respect and comply with the epidemic prevention policy, with all the people, but we really can’t hold on. We called the mayor’s hotline, 12345, and no one answered the phone, and online feedback, and no one paid any attention to us.”
In desperation, a quarantine officer published the whole thing on Weibo, but was met with restricted traffic, which means that the posts sent to Weibo are invisible to many people.
Wang Yue also revealed, “There were even rumors from what appeared to be hotel staff under our microblog, saying that we had been moved to a better hotel and that the problem had been solved. Later someone, perhaps with a guilty conscience, sent a private letter to the people we quarantined saying they were instructed to do so.”
According to the people in quarantine, there was also an expatriate in centralized quarantine together. The foreigner has been moved to a room on a higher floor, and the medical staff in quarantine are staying on a higher floor with better room conditions.
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