At a time when Sino-US relations are tense and anti-American sentiment is rife on the Internet, the Chinese Communist Party’s official media and government departments today issued a series of articles criticizing Tesla for its arrogant and arrogant response to the “female owner’s disturbance at the Shanghai Auto Show” and asking the American electric car manufacturer where its responsibility and accountability lie.
A female car owner surnamed Zhang, who had a dispute with Tesla, wore a T-shirt with “brake failure” on it to the Tesla booth at the Shanghai Auto Show on the morning of the 19th, and climbed on top of a car shouting “Tesla brake failure”, and was finally taken away by the police and detained for 5 days.
Tesla China later issued a statement stressing that it would “not compromise” on the unreasonable claims of the female owner, Zhang. The company’s vice president Tao Lin said in an interview with Chinese media Caijing Auto that “all the recent negativity was contributed by her”, and also questioned Zhang: “I think she is also very professional, there should be (someone) behind it”.
Although Zhang’s woman’s dispute has sparked different voices, Tesla’s response afterwards has been met with overwhelmingly negative comments on the Chinese network.
In response, the official media Xinhua News Agency was the first to issue an article this morning criticizing Tesla executives for their “arrogance” in responding after the incident, stressing that if the car company “bully customers,” it should strengthen supervision.
The public number “Chang’an Jian” of the Central Committee of the Communist Party of China’s Political and Legal Affairs Commission then issued an article in the afternoon, saying that the female car owner should apologize for disturbing public order by making a scene at the auto show in an extreme manner. But what makes the majority of netizens feel sad is: “If sitting down can solve the problem, who is willing to climb on the roof of the car and hiss without regard to decency?
Chang’an Jian also said that in the face of the owners’ rights, Tesla’s response showed the arrogance and arrogance of “lordly public relations”, which made Chinese consumers feel cold.
The article also cites a number of suspected Tesla brake failure accidents in China, saying that whether or not to compromise, Tesla must face the torture of Chinese customers: knowing the hidden problems but ignoring them, trying to “make a big deal out of a small one, make a small thing out of it”, allowing the “bumper pull” to continue to be an “invisible killer” on the road, ignoring public safety risks, not caring about “making Chinese money and hitting Chinese lives”, asking where the responsibility and commitment of the company is?
The Consumer Protection Commission of Zhejiang Province, China, also issued an article saying that it hopes Tesla can reflect more on why it always has negative news, whether the vehicle itself has safety hazards, or after-sales service problems, or both. Instead of being proud that “90% of customers are willing to choose Tesla again,” I hope Tesla will do more research on what makes the remaining 10% unsatisfied.
The article also says that any company should not “bully customers” and ignore consumers’ demands because of good sales, and that only excellent product quality coupled with a satisfactory service attitude can lead to a longer term. If one day consumers are no longer willing to pay for the enterprise, then the “bill” will eventually be the enterprise itself.
In the face of criticism from the official media and officials, Tesla China has remained silent as of press time.
The father of the female owner of the car surnamed Zhang, who drove the Tesla electric car in February this year, chased two cars from behind and finally hit a concrete fence on the side of the road before stopping, injuring the occupants of the car. But Tesla cited background data that the braking speed was 118.5 kilometers per hour at the time of the incident, and no abnormal braking was seen.
According to the report, the two sides have so far failed to coordinate, with Zhang refusing to have the car tested by a national third-party agency and Tesla refusing to provide the back-end data of the accident car. Zhang had already protested publicly several times before, clinging to Tesla.
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